Listener Feedback

6:30am

Mon January 26, 2015
Listener Feedback

Feedback: 'Annoying' Message on Web Stream and Why the Weak Signal?

Send your feedback by email to: WEKU@eku.edu, post on Facebook, send a tweet @889weku or call 859-622-1657

We had a couple of interesting calls this past week to the WEKU Listener Comment Line. “Hello, this is A.J. and of course you can use my comments on the air. WEKU’s programming is superb.  There is one minor irritation I wonder if you could take care of."

A.J. continues, "When I listen to the stream on (the) TuneIn app, the commercial (sic) that comes before-hand that says, ‘Thank you for tuning in to WEKU and please give,’ is really irritating and it doesn’t make me want to give it just makes me want to get on with the program.”

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6:30am

Mon January 26, 2015
Listener Feedback

Feedback: 'Annoying' Message on Web Stream and Why the Weak Signal?

Send your feedback by email to: WEKU@eku.edu, post on Facebook, send a tweet @889weku or call 859-622-1657

We had a couple of interesting calls this past week to the WEKU Listener Comment Line. “Hello, this is A.J. and of course you can use my comments on the air. WEKU’s programming is superb.  There is one minor irritation I wonder if you could take care of."

A.J. continues, "When I listen to the stream on (the) TuneIn app, the commercial (sic) that comes before-hand that says, ‘Thank you for tuning in to WEKU and please give,’ is really irritating and it doesn’t make me want to give it just makes me want to get on with the program.”

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6:30am

Mon January 19, 2015
Listener Feedback

Feedback: Q Getting on Nerves and Traffic Info Needed

Send us your feedback to: WEKU@eku.edu, post on the WEKU Facebook page, call 859-622-1657 or send a tweet @889weku.

A listener choosing to remain anonymous, left the following for us last week, “Lately, the program Q is beginning to get on my nerves. I don’t know what has changed about it but I’m suggesting that you not renew them.”

  Q, provided to public radio stations in the U.S. by Public Radio International, is in the process of selecting a new permanent host to replace Jian Ghomeshi who was released some months ago by the Candadian Broadcasting Corporation. We’re glad to have the comments but choosing to take a “wait and see” attitude until the CBC gets things settled out.

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6:30am

Mon January 12, 2015
Listener Feedback

Feedback: Listener Unhappy with NPR's Natural Gas Funding

Send your feedback to WEKU@eku.edu, call 859-622-1657, post on Facebook or send a tweet @889weku

We had a note in response to our December fundraising letter that went out to people who have donated in the past. Tyler commented, “It is with much regret that…I will not be donating any money to NPR for the foreseeable future.” 

Tyler went on, “I cannot in good conscience give money to an organization that takes money from the natural gas industry. People are dying and you are benefiting from it.  It also makes me deeply doubt your ability to be impartial.”

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6:30am

Mon January 5, 2015
Listener Feedback

Feedback: What's With the 90 Days of Fundraising?

Send your feedback by email to: WEKU@eku.edu, post on Facebook, send a tweet @889weku or call 859-622-1657

By email just yesterday, listener Woodson wrote, “I know you’ve been inviting listener feedback, so:  Did we not just hear today’s episode of America’s Test Kitchen last week?”

While offering an apology, I wrote back, explaining that these shows arrive as digital audio files to be downloaded and entered into our computer system and, if there was a problem, it would be a problem with the downloading. Either way, we should have checked more thoroughly to assure we were airing the correct episode.”

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6:30am

Mon December 29, 2014
Listener Feedback

Feedback: Story Identifies Wrong Miami, Marketplace Shows "Excellent"

Send your feedback to: WEKU@eku.edu, post on Facebook, send a tweet @889weku or call 859-622-1657

An astute listener and visitor to our website noticed an inaccuracy in our story headlined,  EKU Takes to the Court Monday After Historic Win at Miami

Richard wrote, “Sorry folks, but EKU did not even play Miami University.


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10:21am

Mon December 22, 2014
Listener Feedback

Feedback: More Comments with Year-End Donations

Send your feedback any time to: WEKU@eku.edu, post on Facebook, send a tweet @889weku or call 859-622-1657

Listeners are continuing to send in comments with end of year donations.  This week, we’ll share a few more of them, such as this one from Dr. Gary, from Lexington, “We listen while at work and enjoy a wide variety of topics but particularly those related to food and beverages. We test alcoholic beverages and you have covered the industry well this past year.”

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6:00am

Mon December 15, 2014
Listener Feedback

Feedback: Fund Drive Comments & NPR App

Send your feedback to: WEKU@eku.edu, post on Facebook, send a tweet @889weku or call 859-622-1657

Leonard wrote, “Just wanted to inform you, incase you were not aware, that your station is missing from the NPR App from the list of stations. I would prefer listening through the app instead of finding the website because once the phone goes into standby mode, the website will stop streaming while the NPR App on iPhone will continue to stream whatever is planing. Please fix this by adding your station to the NPR App to make for an easy listening experience.”

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1:41pm

Mon December 8, 2014
Listener Feedback

Feedback: Listener Stuck in Phone System

Send your feedback to: WEKU@eku.edu, post on Facebook, send a tweet or call 859-622-1657

Robert left us a voice message last Friday, attempting to pass on some traffic information while the Lexington Traffic Management Center website was out of commission.  He called the main station number only to find he was stuck in voice mail limbo, “And I spent 15 minutes listening to the person say, ‘We’ll get to you to take your pledge, the recording over and over.” 

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8:48am

Mon December 1, 2014
Listener Feedback

Feedback: On Being Reza Aslan & Interrupted 'Turkey'

Send your feedback to: WEKU@eku.edu, post on Facebook, tweet @889weku or call 859-622-1657

Listener Dr. Laura wrote to us last Sunday, “What happened with On Being this morning? I was very much looking forward to the interview with Reza Aslan only to find you were repeating the interview about Bach. Was this a technical error? Deliberate decision? Whatever the case, it was very disappointing.”

We are especially remorseful about this programming error. It turns out that our operations staff were cleaning out some old computer commands and accidentally eliminated the instructions that cause each week's On Being program to overwrite that of the previous week.

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6:30am

Mon November 24, 2014
Listener Feedback

Feedback: Why Did You Silence the Silent Man?

Send your feedback to: WEKU@eku.edu, post on Facebook, send a Tweet or call 859-622-1657

Linda emailed us on Saturday morning, “You have been advertising the story of the man who stopped talking for 17 years and then you silenced him again just as he was explaining why he stopped talking. Seemed a bit rude to me.”

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6:30am

Mon November 17, 2014
Listener Feedback

Feedback: Keeping an Eye on the Signals & More Reaction to Passing of Car Talk's Tom Magliozzi

New meter display that allows station operators to confirm visually that all stations are on the air! From the top down, it's WEKU, WEKH, WEKF, WEKP and on the bottom, Classic 102.1 WKYL.

This past week, we shared with our Facebook followers a picture of some new equipment we have installed in the Master Control Room for the WEKU Stations.  It’s an idea whose time has come, a set of volume meters that allow us to see the return air signals from the four WEKU news and information stations and also our music outlet, Classic 102.1.

It’s just one step in our recent efforts to make sure we are delivering a reliable signal for all our listeners.

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6:00am

Mon November 10, 2014
Listener Feedback

Feedback: How About Madison Co. Election Returns?

Send your feedback to: WEKU@eku.edu, call 859-622-1657, post on Facebook or send a tweet @889weku

Listener Patrick, of Richmond, emailed us, “Great job on the election results synopsis on your 6 a.m. newscast this morning. Such a shame you didn’t bother to share the results from the city your station calls home."

Patrick continues, "Sure, it’s interesting to know that the incumbent Mayor of Lexington won re-election, but how hard would it have been to tell your loyal local listeners how the Richmond Mayoral race went? You went on and on about all the Lexington results, but didn’t mention one Richmond or Madison County result.

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6:55am

Mon November 3, 2014
Listener Feedback

Feedback: Time Change Issues, More on Ghomeshi & Q

Send your feedback to: WEKU@eku.edu, post on Facebook, send a tweet or call 859-622-1657

Apologies are in order as the time change did not go so well. Joan, in Clark County emailed us Sunday, “Waiting for Terry to come on at 5 A.M. this Sunday morning but Alley continued as if there had not been a time change.”

By way of confession from yours truly, While filling in for our Operations Manager, who took a long weekend, I made am adjustment to the Sunday morning automation playlist that I thought was going to fill the extra hour smoothly.  But, I miscalculated.

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6:00am

Mon October 27, 2014
Listener Feedback

Feedback: Jian Ghomeshi Dismissal and Better Traffic Coverage on Listeners' Minds

Send your Feedback by email to: WEKU@eku.edu, post on Facebook, send a tweet @889weku or call 859-622-1657

WEKU listeners have been weighing in on yesterday’s news of the dismissal of Q host Jian Ghomeshi by the Canadian Broadcasting Corporation. 

Tom Johnston writes, Say it ain't so! I love this guy.

Lisa M Pasbjerg “BOO! I love his show!!!!”

Thomas Crabtree “Horrible news!”

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6:00am

Mon October 27, 2014
Listener Feedback

Feedback: Jian Ghomeshi Dismissal and Better Traffic Coverage on Listeners' Minds

Send your Feedback by email to: WEKU@eku.edu, post on Facebook, send a tweet @889weku or call 859-622-1657

WEKU listeners have been weighing in on yesterday’s news of the dismissal of Q host Jian Ghomeshi by the Canadian Broadcasting Corporation. 

Tom Johnston writes, Say it ain't so! I love this guy.

Lisa M Pasbjerg “BOO! I love his show!!!!”

Thomas Crabtree “Horrible news!”

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6:30am

Mon October 20, 2014
Listener Feedback

Feedback: Chasing Down Saturday Morning Problems

Send your feedback by email to; WEKU@eku.edu, post on Facebook, send a tweet @889weku or call 859-622-1657

We’re grateful to those who contacted us about technical problems Saturday morning that delayed a number of programs and preempted almost an hour of Weekend Edition. For example, from Sara at 7:09 am, “Tuned in for Bob Edwards Weekend but getting Rick Steves instead...”

From Madeline, “It’s 8:20 and no Weekend Edition. I love Bob Edwards but know I'm missing Scott Simon. Am I going to have to go online to get it?”

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6:30am

Mon October 13, 2014
Listener Feedback

Feedback: Reactions to Eastern Standard Heroin Discussion

Send your feedback by email to: WEKU@eku.edu, post on Facebook, send a tweet @889weku or call 859-622-1657

We had many great comments from listeners who made donations during last week’s fund drive. Hopefully, we can share some of them next week but, this week, I’m passing on some reactions to the Eastern Standard discussion about the explosion of Heroin deaths in Lexington.

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6:30am

Mon October 6, 2014
Listener Feedback

Feedback: Where is Marketplace Morning Rpt & Suggestions for African-American, Native Shows

Send your feedback by email, postal mail, Facebook or Twitter. You can leave a voice message at 859-622-1657.

Here’s a note we received by postal mail from listener Daniel, “For all five days this week, WEKU has not broadcast” ‘Marketplace Morning Report” between 7:50 and 8:00 am. Is this change in programming temporary (I hope) or permanent? I tried to get a clue from your website but my machine locked up.” He adds, “I will no longer be visiting your website.” 

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6:30am

Mon September 29, 2014
Listener Feedback

Feedback: Thanks for Common Core Show, Station Audio Improvements

Send your feedback by email to: WEKU (at) EKU (dot) EDU, call 859-622-1657, post on Facebook or send a tweet @889weku

On Facebook, Laurie weighed in on the discussion raised last week by Robert, who was echoing our friend Tom Martin on the issue use of the word, “So” at the beginning of answers by guests on talk shows.  Laurie wrote, “I heard this on the listener feedback segment this morning, and I wanted to add my agreement. This phenomenon of "So...." drives me batty! And I hear it on almost every show that involves someone being interviewed.”

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6:30am

Mon September 22, 2014
Listener Feedback

Feedback: Missing Element in Danville Story & What's Up With 'So?'

Send your feedback to us by email at: WEKU (at) EKU (dot) EDU, post on Facebook, send a tweet @889weku or call 859-622-1657.

From the Listener Comment Line, a caller choosing to remain anonymous tells us we, along with other area media, missed an element of a recent story from Danville.

The caller says, “A young girl got shot.  What failed to be reported by every single news station is the fact that she was treated at the local hospital, with a lot of work from a lot of team members who put a lot of heart and love into her care.  And yet, it was gleaned over and simply stated that she was flown to U.K.”

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6:30am

Mon September 15, 2014
Listener Feedback

Listener Feedback from Crave Lexington

Send your feedback to: WEKU (at) EKU (dot) EDU, call our Listener Comment Line at 859-622-1657, post on Facebook or send a tweet @889weku.

WEKU staff were present for the weekend’s Crave Lexington Festival.  As we did a few weeks ago at the Woodland Art Fair, we recorded some comments at the event.

Ann: “I really enjoy listening to WEKU because I get news from all over the world, stories that are close to home all the way to things going on in Africa and the Middle East. Anywhere in the world, I can find about what’s taking place and the most important stories.”

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8:18am

Mon September 8, 2014
Listener Feedback

Listener Feedback: Susan Stamberg's 'Sexist' Interview & (of course) Technical Issues

Send your feed back by email to: WEKU (at) EKU (dot) EDU, call the Listener Comment Line at 859-622-1657, post on Facebook or tweet @889weku

We had an email last Monday from listener, Rodger.  He says, “The interview by Susan Stamberg this morning with the new director of the Kennedy Center was sexist. The first things that Susan pointed out were the director's age, cute haircut and smart A-line dress."

Michael continued, "Imagine her pointing out a new male director's smart suit, haircut and five o'clock shadow. Wouldn't happen. I am interested in this person’s qualifications and vision for the future, not her looks or wardrobe!”

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6:30am

Mon August 25, 2014
Listener Feedback

Feedback: Listener Wants Investigation of Ark Encounter Hiring

Send us your feedback by email to: WEKU (at) EKU (dot) edu, post on the WEKU Facebook page, send a tweet @889weku or call 859-622-1657.

Listener Ann, wrote a comment on the WEKU website post for last week’s Eastern Standard show on depression.  She told us, “Perfect timing for this topic in my household. My husband just went to seek treatment for severe depression...” We won’t relay the rest of her story but it is available for all to see on the website.

    

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6:30am

Mon August 18, 2014
Listener Feedback

Feedback: Visitors to Woodland Arts Festival Offer Comments

Some of the WEKU staff spent the better part of this past weekend at the Woodland Art Fair in Lexington and we thought you might enjoy hearing some of the comments we got from people who stopped by to say, “Hello.”

Mary Landrum, of Lexington, says, “I love the focus on public affairs programming.  I like talk radio and I like that WEKU is committed to giving us a variety of opinions. I never know what I’m going to hear and I like that.” 

Landrum says she also likes the classical music, “That’s nice when I’m driving home from a night shift, nice relaxing classical music.”

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6:30am

Mon August 11, 2014
Listener Feedback

Feedback: ISIS Coverage refers to Christians as "Minorities," Response to Pastors on Gay Marriage

Send your feedback by email to: WEKU (at) EKU (dot) EDU, post on Facebook, send a tweet or call 859-622-1657

Doug emailed us, looking for the online version of an NPR story, which we were able to locate for him.  He went on to say, “I certainly enjoy and support your station due to all the diversity that you have throughout the day. I travel a lot in my job and I keep you tuned in. Coming to work and going home WEKU keeps me updated as to what is happened over night and throughout the day.”

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6:30am

Mon August 4, 2014
Listener Feedback

Listener Feedback: Overnight, Early Morning Tech Issues

Send your feedback to us by email at: WEKU (at) EKU (dot) EDU, post on Facebook, send a tweet @889weku or call 859-622-1657.

Listener, “Lori” wrote to us this past week, saying “I’ve noticed that you have repeated the same program on Red Barn Radio & Folk Alley for the past three weeks on Sunday mornings.  I know they have new shows.”

She is right and we are grateful that she let us know since some of us are not usually up at 2:00 or 3:00 a.m. We’ve been realigning some staff duties and we’re still getting a handle on some of the details of station operations.

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6:30am

Mon July 28, 2014
Listener Feedback

Feedback: Tech Issues plus Getting SOAR Right

Send your feedback to: WEKU at EKU dot EDU, post on Facebook, send a tweet or call 859-622-1657.

First up, the ever-present technical issues (with Classical 102.1)  Female caller: “I just wanted to express as a listener my great appreciation for all your hard work during this very difficult time. I know you’ve had the audio problems at your station and I, as a faithful listener, kept my radio tuned, waiting for you to come back. It definitely came in this afternoon. The music’s wonderful and again you’re very much appreciated, so you do have very faithful listeners out there.”

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6:00am

Mon July 21, 2014
Listener Feedback

Feedback: Why the 6:00 Hour of All Things Considered? plus Ongoing, Severe Tech. Issues with 102.1

Send your feedback by email to: WEKU (at) eku (dot) edu; post on Facebook; send a tweet @889WEKU or call 859-622-1657

Listener Michael emailed us, “Would you consider having a different show at 6:00 PM on weekdays instead of repeating the 4:00 hour of All Things Considered? I find myself often listening during both those hours on a given day and it's a drag hearing the rerun.”

We appreciate Michael’s suggestion, and any from our listeners, of course.  I assume most are aware that we do not air a repeat of the first hour of All Things Considered on Fridays.  That’s based on a belief that listening patterns are a bit different as the weekend approaches.

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6:00am

Mon July 14, 2014
Listener Feedback

Listener Feedback: Repeating Stories, Missing Woodsongs, 88.9 Signal Issues

Send your feedback to: WEKU (at) eku (dot) edu, post on Facebook, send a tweet or call 859-622-1657

On Wednesday morning, Chris from Lexington, wrote, “Didn't we hear all of today's stories yesterday?” As examples, he pointed out the “Jack Conway story” and the “police car story.”

Chris followed up with, “By the way, the news on that one isn't the fee, it's the fact that it's being proposed at all. They're not currently taking cars home.”

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