feedback

We start with an email note from Connie, “As I listened to feedback this morning, I felt compelled to speak up and say how much I value your programming (except for Ask Me Another) and how glad I am that I can receive it from the Hazard transmitter.(90.9)"

Connie continued, "If the transmission gets staticky, I listen on my phone and have never had a problem.  Anyway, I wanted to send you a big thumbs-up.”

Here’s an anonymous call from the WEKU Listener Comment Line. (male caller) “It’s about 4:30 in the afternoon here and I’ve heard this every Saturday, for the last three weekends, I know for sure.”

For those who heard our feedback last week, this is especially embarrassing, since we’ve now allowed the same episode of On the Media to air three weeks in a row.

As I mentioned last week, it was originally an error by the producer in New York, failing to properly date the computer audio files.  This week, it is clearly our fault and WILL NOT happen again.

We had an email  from listener, Scott:  “What gives with iPhone app?  Cluttered, confusing, icons that don't seem to do anything, can't access 102.1.” 

“Just simplify,” Scott continued, referring to other stations that have apps he likes.   “You can do better.”

Sara, wrote to us on Facebook Saturday, “I think today's broadcast of On the Media repeats last week's.”

Peter, from Paris, Kentucky emailed us, “There has been a lot of feedback recently on traffic reports outside of Lexington or when the Traffic Management Center is closed. It sounds like the trick is having a reliable data source. I might suggest partnering with one of your TV media partners who already have traffic reporting mechanisms in place or looking into a service such as Waze which allows drivers to report incidents as they see them.” 

Here’s a call we received from listener David in Lexington, “I  love your station.  Could not live without it but I do have a couple of complaints.  One is the way the announcers slant the weather reports. If it’s possible to make it sound worse than it’s going to be, it seems like that’s the kind of emphasis." 

David continues, "One of your announcers, ‘It’s only gonna be five degrees, and it’s only gonna be…’ No matter what it is, he says ‘It’s only gonna be.’ How about just the facts?”

Listener Alyce wrote to us this past week, “Now that 88.9 is updated and fixed, how about keeping 88.5 on the air and eliminate that awful occasional belch.  The strength can be worked on too.  I live in Eubank and some days can’t even get 88.5 in the house.  Other days it’s so weak and full of staticky “air” it’s too hard to listen. On the way to work in Somerset, I have to toggle between 88.5 and 88.9.  Some days I have to listen to Western  to get the news.”

Catching up with a comment posted on the website at www.WEKU.fm, over a week ago, listener J.C. wrote, ”In the past two days, there have been news stories and announcements, previously recorded obviously, run long after their timeliness and relevance had passed. In one case, a report announcing the death of former Kentucky Senator Wendell Ford. Mr. Ford died January 22 and the station ran coverage of his funeral. Why was this report, announcing that he had just died, run on JANUARY 29th?"

We had a couple of interesting calls this past week to the WEKU Listener Comment Line. “Hello, this is A.J. and of course you can use my comments on the air. WEKU’s programming is superb.  There is one minor irritation I wonder if you could take care of."

A.J. continues, "When I listen to the stream on (the) TuneIn app, the commercial (sic) that comes before-hand that says, ‘Thank you for tuning in to WEKU and please give,’ is really irritating and it doesn’t make me want to give it just makes me want to get on with the program.”

We had a couple of interesting calls this past week to the WEKU Listener Comment Line. “Hello, this is A.J. and of course you can use my comments on the air. WEKU’s programming is superb.  There is one minor irritation I wonder if you could take care of."

A.J. continues, "When I listen to the stream on (the) TuneIn app, the commercial (sic) that comes before-hand that says, ‘Thank you for tuning in to WEKU and please give,’ is really irritating and it doesn’t make me want to give it just makes me want to get on with the program.”

A listener choosing to remain anonymous, left the following for us last week, “Lately, the program Q is beginning to get on my nerves. I don’t know what has changed about it but I’m suggesting that you not renew them.”

  Q, provided to public radio stations in the U.S. by Public Radio International, is in the process of selecting a new permanent host to replace Jian Ghomeshi who was released some months ago by the Candadian Broadcasting Corporation. We’re glad to have the comments but choosing to take a “wait and see” attitude until the CBC gets things settled out.

We had a note in response to our December fundraising letter that went out to people who have donated in the past. Tyler commented, “It is with much regret that…I will not be donating any money to NPR for the foreseeable future.” 

Tyler went on, “I cannot in good conscience give money to an organization that takes money from the natural gas industry. People are dying and you are benefiting from it.  It also makes me deeply doubt your ability to be impartial.”

By email just yesterday, listener Woodson wrote, “I know you’ve been inviting listener feedback, so:  Did we not just hear today’s episode of America’s Test Kitchen last week?”

While offering an apology, I wrote back, explaining that these shows arrive as digital audio files to be downloaded and entered into our computer system and, if there was a problem, it would be a problem with the downloading. Either way, we should have checked more thoroughly to assure we were airing the correct episode.”

An astute listener and visitor to our website noticed an inaccuracy in our story headlined,  EKU Takes to the Court Monday After Historic Win at Miami

Richard wrote, “Sorry folks, but EKU did not even play Miami University.


Listeners are continuing to send in comments with end of year donations.  This week, we’ll share a few more of them, such as this one from Dr. Gary, from Lexington, “We listen while at work and enjoy a wide variety of topics but particularly those related to food and beverages. We test alcoholic beverages and you have covered the industry well this past year.”

Leonard wrote, “Just wanted to inform you, incase you were not aware, that your station is missing from the NPR App from the list of stations. I would prefer listening through the app instead of finding the website because once the phone goes into standby mode, the website will stop streaming while the NPR App on iPhone will continue to stream whatever is planing. Please fix this by adding your station to the NPR App to make for an easy listening experience.”

This past week, we shared with our Facebook followers a picture of some new equipment we have installed in the Master Control Room for the WEKU Stations.  It’s an idea whose time has come, a set of volume meters that allow us to see the return air signals from the four WEKU news and information stations and also our music outlet, Classic 102.1.

It’s just one step in our recent efforts to make sure we are delivering a reliable signal for all our listeners.

Listener Patrick, of Richmond, emailed us, “Great job on the election results synopsis on your 6 a.m. newscast this morning. Such a shame you didn’t bother to share the results from the city your station calls home."

Patrick continues, "Sure, it’s interesting to know that the incumbent Mayor of Lexington won re-election, but how hard would it have been to tell your loyal local listeners how the Richmond Mayoral race went? You went on and on about all the Lexington results, but didn’t mention one Richmond or Madison County result.

Apologies are in order as the time change did not go so well. Joan, in Clark County emailed us Sunday, “Waiting for Terry to come on at 5 A.M. this Sunday morning but Alley continued as if there had not been a time change.”

By way of confession from yours truly, While filling in for our Operations Manager, who took a long weekend, I made am adjustment to the Sunday morning automation playlist that I thought was going to fill the extra hour smoothly.  But, I miscalculated.

WEKU listeners have been weighing in on yesterday’s news of the dismissal of Q host Jian Ghomeshi by the Canadian Broadcasting Corporation. 

Tom Johnston writes, Say it ain't so! I love this guy.

Lisa M Pasbjerg “BOO! I love his show!!!!”

Thomas Crabtree “Horrible news!”

WEKU listeners have been weighing in on yesterday’s news of the dismissal of Q host Jian Ghomeshi by the Canadian Broadcasting Corporation. 

Tom Johnston writes, Say it ain't so! I love this guy.

Lisa M Pasbjerg “BOO! I love his show!!!!”

Thomas Crabtree “Horrible news!”

We’re grateful to those who contacted us about technical problems Saturday morning that delayed a number of programs and preempted almost an hour of Weekend Edition. For example, from Sara at 7:09 am, “Tuned in for Bob Edwards Weekend but getting Rick Steves instead...”

From Madeline, “It’s 8:20 and no Weekend Edition. I love Bob Edwards but know I'm missing Scott Simon. Am I going to have to go online to get it?”

Here’s a note we received by postal mail from listener Daniel, “For all five days this week, WEKU has not broadcast” ‘Marketplace Morning Report” between 7:50 and 8:00 am. Is this change in programming temporary (I hope) or permanent? I tried to get a clue from your website but my machine locked up.” He adds, “I will no longer be visiting your website.” 

On Facebook, Laurie weighed in on the discussion raised last week by Robert, who was echoing our friend Tom Martin on the issue use of the word, “So” at the beginning of answers by guests on talk shows.  Laurie wrote, “I heard this on the listener feedback segment this morning, and I wanted to add my agreement. This phenomenon of "So...." drives me batty! And I hear it on almost every show that involves someone being interviewed.”

From the Listener Comment Line, a caller choosing to remain anonymous tells us we, along with other area media, missed an element of a recent story from Danville.

The caller says, “A young girl got shot.  What failed to be reported by every single news station is the fact that she was treated at the local hospital, with a lot of work from a lot of team members who put a lot of heart and love into her care.  And yet, it was gleaned over and simply stated that she was flown to U.K.”

WEKU staff were present for the weekend’s Crave Lexington Festival.  As we did a few weeks ago at the Woodland Art Fair, we recorded some comments at the event.

Ann: “I really enjoy listening to WEKU because I get news from all over the world, stories that are close to home all the way to things going on in Africa and the Middle East. Anywhere in the world, I can find about what’s taking place and the most important stories.”

We had an email last Monday from listener, Rodger.  He says, “The interview by Susan Stamberg this morning with the new director of the Kennedy Center was sexist. The first things that Susan pointed out were the director's age, cute haircut and smart A-line dress."

Michael continued, "Imagine her pointing out a new male director's smart suit, haircut and five o'clock shadow. Wouldn't happen. I am interested in this person’s qualifications and vision for the future, not her looks or wardrobe!”

Listener Ann, wrote a comment on the WEKU website post for last week’s Eastern Standard show on depression.  She told us, “Perfect timing for this topic in my household. My husband just went to seek treatment for severe depression...” We won’t relay the rest of her story but it is available for all to see on the website.

    

Doug emailed us, looking for the online version of an NPR story, which we were able to locate for him.  He went on to say, “I certainly enjoy and support your station due to all the diversity that you have throughout the day. I travel a lot in my job and I keep you tuned in. Coming to work and going home WEKU keeps me updated as to what is happened over night and throughout the day.”

Listener, “Lori” wrote to us this past week, saying “I’ve noticed that you have repeated the same program on Red Barn Radio & Folk Alley for the past three weeks on Sunday mornings.  I know they have new shows.”

She is right and we are grateful that she let us know since some of us are not usually up at 2:00 or 3:00 a.m. We’ve been realigning some staff duties and we’re still getting a handle on some of the details of station operations.

First up, the ever-present technical issues (with Classical 102.1)  Female caller: “I just wanted to express as a listener my great appreciation for all your hard work during this very difficult time. I know you’ve had the audio problems at your station and I, as a faithful listener, kept my radio tuned, waiting for you to come back. It definitely came in this afternoon. The music’s wonderful and again you’re very much appreciated, so you do have very faithful listeners out there.”

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