feedback

We had a couple of interesting calls this past week to the WEKU Listener Comment Line. “Hello, this is A.J. and of course you can use my comments on the air. WEKU’s programming is superb.  There is one minor irritation I wonder if you could take care of."

A.J. continues, "When I listen to the stream on (the) TuneIn app, the commercial (sic) that comes before-hand that says, ‘Thank you for tuning in to WEKU and please give,’ is really irritating and it doesn’t make me want to give it just makes me want to get on with the program.”

We had a couple of interesting calls this past week to the WEKU Listener Comment Line. “Hello, this is A.J. and of course you can use my comments on the air. WEKU’s programming is superb.  There is one minor irritation I wonder if you could take care of."

A.J. continues, "When I listen to the stream on (the) TuneIn app, the commercial (sic) that comes before-hand that says, ‘Thank you for tuning in to WEKU and please give,’ is really irritating and it doesn’t make me want to give it just makes me want to get on with the program.”

A listener choosing to remain anonymous, left the following for us last week, “Lately, the program Q is beginning to get on my nerves. I don’t know what has changed about it but I’m suggesting that you not renew them.”

  Q, provided to public radio stations in the U.S. by Public Radio International, is in the process of selecting a new permanent host to replace Jian Ghomeshi who was released some months ago by the Candadian Broadcasting Corporation. We’re glad to have the comments but choosing to take a “wait and see” attitude until the CBC gets things settled out.

We had a note in response to our December fundraising letter that went out to people who have donated in the past. Tyler commented, “It is with much regret that…I will not be donating any money to NPR for the foreseeable future.” 

Tyler went on, “I cannot in good conscience give money to an organization that takes money from the natural gas industry. People are dying and you are benefiting from it.  It also makes me deeply doubt your ability to be impartial.”

By email just yesterday, listener Woodson wrote, “I know you’ve been inviting listener feedback, so:  Did we not just hear today’s episode of America’s Test Kitchen last week?”

While offering an apology, I wrote back, explaining that these shows arrive as digital audio files to be downloaded and entered into our computer system and, if there was a problem, it would be a problem with the downloading. Either way, we should have checked more thoroughly to assure we were airing the correct episode.”

An astute listener and visitor to our website noticed an inaccuracy in our story headlined,  EKU Takes to the Court Monday After Historic Win at Miami

Richard wrote, “Sorry folks, but EKU did not even play Miami University.


Listeners are continuing to send in comments with end of year donations.  This week, we’ll share a few more of them, such as this one from Dr. Gary, from Lexington, “We listen while at work and enjoy a wide variety of topics but particularly those related to food and beverages. We test alcoholic beverages and you have covered the industry well this past year.”

Leonard wrote, “Just wanted to inform you, incase you were not aware, that your station is missing from the NPR App from the list of stations. I would prefer listening through the app instead of finding the website because once the phone goes into standby mode, the website will stop streaming while the NPR App on iPhone will continue to stream whatever is planing. Please fix this by adding your station to the NPR App to make for an easy listening experience.”

This past week, we shared with our Facebook followers a picture of some new equipment we have installed in the Master Control Room for the WEKU Stations.  It’s an idea whose time has come, a set of volume meters that allow us to see the return air signals from the four WEKU news and information stations and also our music outlet, Classic 102.1.

It’s just one step in our recent efforts to make sure we are delivering a reliable signal for all our listeners.

Listener Patrick, of Richmond, emailed us, “Great job on the election results synopsis on your 6 a.m. newscast this morning. Such a shame you didn’t bother to share the results from the city your station calls home."

Patrick continues, "Sure, it’s interesting to know that the incumbent Mayor of Lexington won re-election, but how hard would it have been to tell your loyal local listeners how the Richmond Mayoral race went? You went on and on about all the Lexington results, but didn’t mention one Richmond or Madison County result.

Apologies are in order as the time change did not go so well. Joan, in Clark County emailed us Sunday, “Waiting for Terry to come on at 5 A.M. this Sunday morning but Alley continued as if there had not been a time change.”

By way of confession from yours truly, While filling in for our Operations Manager, who took a long weekend, I made am adjustment to the Sunday morning automation playlist that I thought was going to fill the extra hour smoothly.  But, I miscalculated.

WEKU listeners have been weighing in on yesterday’s news of the dismissal of Q host Jian Ghomeshi by the Canadian Broadcasting Corporation. 

Tom Johnston writes, Say it ain't so! I love this guy.

Lisa M Pasbjerg “BOO! I love his show!!!!”

Thomas Crabtree “Horrible news!”

WEKU listeners have been weighing in on yesterday’s news of the dismissal of Q host Jian Ghomeshi by the Canadian Broadcasting Corporation. 

Tom Johnston writes, Say it ain't so! I love this guy.

Lisa M Pasbjerg “BOO! I love his show!!!!”

Thomas Crabtree “Horrible news!”

We’re grateful to those who contacted us about technical problems Saturday morning that delayed a number of programs and preempted almost an hour of Weekend Edition. For example, from Sara at 7:09 am, “Tuned in for Bob Edwards Weekend but getting Rick Steves instead...”

From Madeline, “It’s 8:20 and no Weekend Edition. I love Bob Edwards but know I'm missing Scott Simon. Am I going to have to go online to get it?”

Here’s a note we received by postal mail from listener Daniel, “For all five days this week, WEKU has not broadcast” ‘Marketplace Morning Report” between 7:50 and 8:00 am. Is this change in programming temporary (I hope) or permanent? I tried to get a clue from your website but my machine locked up.” He adds, “I will no longer be visiting your website.” 

On Facebook, Laurie weighed in on the discussion raised last week by Robert, who was echoing our friend Tom Martin on the issue use of the word, “So” at the beginning of answers by guests on talk shows.  Laurie wrote, “I heard this on the listener feedback segment this morning, and I wanted to add my agreement. This phenomenon of "So...." drives me batty! And I hear it on almost every show that involves someone being interviewed.”

From the Listener Comment Line, a caller choosing to remain anonymous tells us we, along with other area media, missed an element of a recent story from Danville.

The caller says, “A young girl got shot.  What failed to be reported by every single news station is the fact that she was treated at the local hospital, with a lot of work from a lot of team members who put a lot of heart and love into her care.  And yet, it was gleaned over and simply stated that she was flown to U.K.”

WEKU staff were present for the weekend’s Crave Lexington Festival.  As we did a few weeks ago at the Woodland Art Fair, we recorded some comments at the event.

Ann: “I really enjoy listening to WEKU because I get news from all over the world, stories that are close to home all the way to things going on in Africa and the Middle East. Anywhere in the world, I can find about what’s taking place and the most important stories.”

We had an email last Monday from listener, Rodger.  He says, “The interview by Susan Stamberg this morning with the new director of the Kennedy Center was sexist. The first things that Susan pointed out were the director's age, cute haircut and smart A-line dress."

Michael continued, "Imagine her pointing out a new male director's smart suit, haircut and five o'clock shadow. Wouldn't happen. I am interested in this person’s qualifications and vision for the future, not her looks or wardrobe!”

Listener Ann, wrote a comment on the WEKU website post for last week’s Eastern Standard show on depression.  She told us, “Perfect timing for this topic in my household. My husband just went to seek treatment for severe depression...” We won’t relay the rest of her story but it is available for all to see on the website.

    

Doug emailed us, looking for the online version of an NPR story, which we were able to locate for him.  He went on to say, “I certainly enjoy and support your station due to all the diversity that you have throughout the day. I travel a lot in my job and I keep you tuned in. Coming to work and going home WEKU keeps me updated as to what is happened over night and throughout the day.”

Listener, “Lori” wrote to us this past week, saying “I’ve noticed that you have repeated the same program on Red Barn Radio & Folk Alley for the past three weeks on Sunday mornings.  I know they have new shows.”

She is right and we are grateful that she let us know since some of us are not usually up at 2:00 or 3:00 a.m. We’ve been realigning some staff duties and we’re still getting a handle on some of the details of station operations.

First up, the ever-present technical issues (with Classical 102.1)  Female caller: “I just wanted to express as a listener my great appreciation for all your hard work during this very difficult time. I know you’ve had the audio problems at your station and I, as a faithful listener, kept my radio tuned, waiting for you to come back. It definitely came in this afternoon. The music’s wonderful and again you’re very much appreciated, so you do have very faithful listeners out there.”

Listener Michael emailed us, “Would you consider having a different show at 6:00 PM on weekdays instead of repeating the 4:00 hour of All Things Considered? I find myself often listening during both those hours on a given day and it's a drag hearing the rerun.”

We appreciate Michael’s suggestion, and any from our listeners, of course.  I assume most are aware that we do not air a repeat of the first hour of All Things Considered on Fridays.  That’s based on a belief that listening patterns are a bit different as the weekend approaches.

On Wednesday morning, Chris from Lexington, wrote, “Didn't we hear all of today's stories yesterday?” As examples, he pointed out the “Jack Conway story” and the “police car story.”

Chris followed up with, “By the way, the news on that one isn't the fee, it's the fact that it's being proposed at all. They're not currently taking cars home.”

We had a nice note by email from listener Pat, “I used to support WUKY until I recently learned that your station has a lot more news programs on all during the day.  Consequently, I am now financially supporting YOUR station.  You are now a regular expense in my annual budget.” 

From the Listener Comment Line, “I was listening to the news on the Boone's Trace and I always thought that Boonesboro was in Madison County.” The listener is, of course, correct and the error he heard was in Associated Press copy that we received.  

It’s embarrassing enough that we did not catch that mistake, even more so for myself, since I am the newscaster who read it at noon last Tuesday.  All I can say is we’ll keep our eyes open for such errors in materials we receive from the wire service in the future.

Listener MSJ wrote a long email about NPR’s relatively new announcer for underwriting credits.  He says, “This is a croaking, creaking, irritating, raspy, untrained, voice which leaves her gasping for air (the sound of which producers at NPR refuse to edit, it seems) at the end of each announcement.


From the Listener Comment Line last Sunday, "It's 7:36 Sunday morning, Bob Edwards Weekend.  The first segment was excellent about graduation. The second segment is a re-run from last week. How can you do this?  This is terrible!"

We believe what this listener heard was the first sign of serious problems with the computer system that plays back much of our programming.  We are grateful for the calls, emails and Facebook posts that helped us react quickly.

Steve emailed us, “It seems, after every cooperative concert with the Lexington Philharmonic, I as a singer in the Lexington Chamber Chorale, have an "issue" with WEKU. At Christmas it was a failure of my computer to make a good recording of the Messiah. Today it is my inability to sing with the chorale due to a family emergency. I am "stranded" in Dallas TX and hope to hear the Beethoven 9 when it is broadcast."

(Steve continues) "So, my question: When will the Beethoven 9 be broadcast? I do want to

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