feedback

From Trevor, in Corbin, “I've submitted listener feedback before. Mostly it's been to praise this station for the fantastic job it does keeping listeners informed, but I have also commented on certain programming that, in my opinion, is of little value to most people tuning in."


By postal mail, Edd from Versailles wrote in response to a comment we aired a couple of weeks ago, ”I was about to call in to the listener line to voice my frustration with the constant, over and over, droning focus of WEKU on such a narrow range of the issues.

America has a lot of major situations that deserve coverage and the constant drum beat on a few such person(al) causes is over the edge.   


Here’s an email directed to me, from Patrick in Danville, “I'm a WEKU supporter, and while I'm well to the left politically I generally admire your station's programming and balance.

An exception is your recent airing of congressman Barr's comments after the Trumpcare vote.  

We received a detailed email from listener and supporter in Frankfort, Andy. He writes,  “I was interested to hear today's story about a solar array being installed at the KY Coal Museum in Benham."  


We received the following email from listener Betty one morning last week during the WEKU Spring Fund Drive. She wrote, “I thought I ought to let you know, before your pledge day is over, that I had a problem trying to make a donation by phone call before 7 a.m. this morning." 


We've had a couple of calls to the Listener Comment Line to share this week.

First up, a self-described longtime listener and supporter, choosing to remain anonymous.

“I just wanted to comment about how hard it is for me to contribute since I don’t have Internet. It’s hard for me to reach you when you’re running the advertisements about your “upcoming fund drive or you can go ahead and support the station early even before the fund drive begins. It’s very hard to call in and do that.  Nobody answers.

Here’s an email we received last week from a listener choosing to remain anonymous.

He starts out with, “Aaaargh!!.”  

He goes on to write, “Listener Feedback is the most painful part of Monday morning!  It's even worse than the review of the weekend Trump tweets. 

Can you move it back to, like, 3:45am so we don't have to listen to every gawdawful cranky-pants in the state complain about how to pronounce "Athens" or if Garrison Keillor was better?? 

Dang!  Monday's are hard enough as it is!”

First up this week, a caller choosing to remain anonymous who left a message over the weekend, “I have listened to this station for about three months since I move here from Georgia. It is nothing but a repetition of the morning programs and nothing but begging, begging, begging for contributions."


Listener Mary Ann emailed us, “I am wondering why you had nothing to say about the boil water advisory being lifted this morning. Not everyone plays with social media.” 

To Mary Ann: Although I am unable to document every instance, I know for a fact that we did mention the lifting of the boil water advisory at least a couple of times that morning.

This note came from Jordan, writing, “Morning!  I've listened to WEKU every morning on my commute for the last several years - you guys are awesome!  One small comment, though.  Every morning when Bryan Bartlett gives the time it is one minute fast when compared to the atomic clock in Boulder, CO, which is the United States' primary time and frequency standard.  http://www.time.gov/” 

From a listener in Richmond, choosing to remain anonymous, “On Monday, January 23,  a comment was read from a listener named Elaine. She said ‘When I moved to Kentucky from Ohio, I determined not to acquire a southern accent. To this purpose, I listened to NPR for good pronunciation and grammar.’

Last week, I responded to a listener’s description of  WEKU as a “liberal radio station” saying , we do our best, as does NPR, to always provide politically-balanced programming and news coverage.  

Another listener took exception with that, saying while it’s been “wonderful” listening to our programming over the last several years, the consensus is that NPR’s programming, and as a result ours is “left leaning.”


Here’s an email we received from Thomas in Lexington, “I listen to WEKU every morning for the news and weather. I use the current temperature to decide how warm a coat to wear but some mornings you do not give the current temperature. Why not?” 

I wrote back to Thomas, letting him know that we certainly intend to give temperatures frequently for a number of locations during Morning Edition.  If we’ve been failing to do so, we’ll make sure we resume the practice.

Here’s an email from Elaine in Lexington,  “When I moved to Kentucky from Ohio, I determined not to acquire a southern accent. To this purpose, I listened to NPR for good pronunciation and grammar."

Here’s an email we received from Philis, in Lexington who tells us she’s been an avid listener and supporter of WEKU since she moved to Lexington over 20 years ago. 

She wrote to say, “In my house I have three Internet radios that I programmed to have WEKU as one of the presets.  I have not been able to get your station for several months.

In the past I listened to WEKU more than any other stations.  This is partly because I prefer a local station, but I also like your programming.

Are you planning to fix the digital streaming or should I consider switching my donations to the station that I am actually listening to more.”

Here’s a call to the Listener Comment Line, from Brant, in Frankfort, “I remember an announcement about Brenda Lee being near the area. She was going to perform a “litany of her songs.”  I’ve been looking at the dictionary here, a litany is either a prayer consisting of petitions recited by a leader or a repetitive recital.”


Here’s an email from Chris, in Berea, “One morning last week, you shared a tweet from Donald Trump as if it were news regarding how he had helped a Ford plant not leave Louisville.   Trump’s tweet, however, was quickly shown to be incorrect."   


Here’s a message from Paul left this week on the Listener Comment Line, “I like your website and the stories of the day. I particularly like reading about people voting for the coal industry. I know that’s controversial but it’s an important story.”


From the Listener Comment Line, a call from Dan in Lexington about the fact that we chose to, once again, preempt Performance Today on Wednesday evening, the day after the Election.  


Marisa Hempel

A few weeks ago, we had a panel of reporters gives us a preview of this year’s election.  This week, they’ll be back for a post-election reporter’s roundtable.

After the dust of the 2016 election settles, we will discuss the results with the journalists and get feedback from listeners.

 


 

 

Politics and the election have certainly brought out some comments this week. First, from Mary Pat who commented about the Eastern Standard show on voter values, “The election?...values?...partisan spokespersons to start it off? ....really?!  I had to turn it off. A very lame show with poor conception.”


Listener Clay emailed us, “Please create a pronunciation guidebook for your announcers, primarily containing area street and place names.  Your morning guy continually mispronounces "Tiverton" and "Aristides", street names in Lexington.  But other WEKU announcers also struggle in this area.  Nothing makes an announcer sound more amateurish than continually mispronouncing local names.”


First up, an IMPORTANT ANNOUNCEMENT: WEKH Hazard is now back at FULL POWER on 90.9 FM, thanks to Chief Engineer Bill Browning, Hazard Engineer Phil Hayes, WEKU Assistant Engineer Jim Whitaker as well as numerous outside vendors and contractors as well as support agencies at Eastern Kentucky University. 

In response to our story,   Lexington Police to Provide Suggestions on Citizen Interaction with Officers, Tammie writes, “Wow - so now we need to be trained on how to act in an encounter with LEO's?"

Tammie continues,  "It shouldn't be that complicated, because not many of the general public are going to study up. Is it now on the public to keep themselves from being mistreated or shot in such an encounter, instead of the responsibility of the PEACE officer?

We start with an email from a couple whom we will not identify since we don’t want to disclose the amounts of donations to the station, “If it helps for your current drive, I upped my day sponsor by mailing in $20 yesterday. I know it's not much, but I went from $180 to $200, which for us is a lot.”  

John wrote to us, “Please get the web streaming link to smart phones repaired quickly.  I am having serious withdrawal symptoms!” 

We have a couple of calls from the comment line to share this week.  First up, Lee from Lexington.  It’s in reaction to our news story from last week, Concealed Carry Debated at First EKU Campus Safety Summit.  

Here’s a note we received from listener, Seth, “ At 10:00 pm, Friday you have "Overnight Jazz". Is there any way I could get a list of the artists from that?” 

What I wrote back to him is that 10:00 on Friday’s the show is “Jazz Night in America.” There is a link for it’s listings online at the NPR website at www.npr.org

We solicit comments regarding all of our programming at WEKU but this week, I have a few directed specifically at our public affairs call-in show Eastern Standard. 

These are tweets that didn’t make it to the air following our August 18th show on Safe Spaces on Campus.

First, from Lee Ann, reacting to a remark I made while formulating a question for the guests:

Here’s an email from listener Tim,  “I have listen(ed) to this station for the last four or five years and it seems to me that you guys get more and more one-sided all the time.  Try at least to say something good about the other side once in a blue moon.  We are all Americans.  We, Republicans are not your enemies.”

Listener Lee from Lexington was not happy with the presentation of a news story this past week, “In a recent news report about the NBA’s boycott of North Carolina, a WEKU news reporter said that the boycott was over a law infringing the civil rights of LGBTQ people."  

Lee continued, "That is editorializing, not news reporting.  I expect better than that of WEKU.”

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