U.S. News Rates 'America's Meanest Airlines' For 2011
According to 2011's Airline Quality Rating report, flying is getting better in the country. The researchers found that the industry experienced a slightly better percentage of on-time arrivals; passengers had to deal with less mishandled luggage and overbooked flights caused slightly fewer problems in 2010 than in 2009. In 2010, Air Tran earned the highest Airline Quality Rating Score, followed by Hawaiian Airlines and Jet Blue.
U.S. News & World Report, however, dug through the data to find the worst-performing airlines. So what airlines ranked as top three worst performers among the national carriers?