New KU Call Center Should Boost Service

Nov 13, 2011

The new $5.2 million call center that Kentucky Utilities Co. just opened in Morganfield is central to addressing customer service problems at KU and a sister company, a new audit conducted on behalf of the state Public Service Commission declares. The 23,000-square-foot center opened Oct. 31 with a staff of 35, including 32 customer service representatives, two coaches and a manager, according to Chip Keeling, a spokesman for KU and Louisville Gas & Electric Co.