Humana is adding 200 customer service jobs to the Medicare sector of its downtown Louisville headquarters. Despite the company’s 2010 cuts of nearly 1,500 positions certain sectors have seen growth, said John Brown, vice president of Humana’s Medicare service operations. “But for Medicare Advantage that has been growing steadily over the past several years so any of the reductions noted in prior years was separate from that in the senior space,” said Brown.
The increase of Medicare Advantage memberships reflects the growing number of Americans over 65, he said. The 200 customer service positions will all be located in Louisville and are separate from Humana Cares division in Florida, which also recently announced new jobs, said Brown.
“We have a number of Americans who are turning 65 and older. As a result it’s required in our service centers to add jobs to service those members—again telephone jobs, customer care s well as back office claims and enrollment jobs that’s where the growth is occurring,” said Brown.
Humana is also hiring 100 IT employees and all 300 positions are should be filled by the end of the year, he said.
The positions require a high school diploma and salaries will start around $25,000 and up. Brown said former-Humana employees will be considered, but hiring will depend greatly on whether the applicant best fits the job description.
The new positions are expected to bring Humana’s Louisville workforce to 10,800. The company began the year with around 9,200 employees in Louisville.