The Lexington Urban County Council is expected to give Spectrum cable a month to make improvements in various services or face the possibility of fines.
After a closed session Tuesday, council voted to put a resolution on its Thursday agenda to give legal notice to provider of cable TV and broadband services.
Vice Mayor Steve Kay says that would start the clock ticking for a response from the cable company over the next 30 days.
“It lists out the kind of complaints and the number of complaints and our belief that that they are subject to fines for not fulfilling their obligation under their agreement with the city,” said Kay.
A public meeting in August allowed dozens of citizens to express complaints to Spectrum representatives about rate changes, technician tardiness, varying Internet speeds, and difficulties in dropping options.
Editor's Note: This story has been corrected to reflect the fact that Tuesday's meeting was a Council Work Session. Our original story gave the impression that the resolution was final at that point. FINAL APPROVAL was actually given by Council at Thursday night’s full session.