11:10am

Wed February 8, 2012
The Commonwealth

911 Outage Causes Concern

Residents calling 911 in most of Northern Kentucky could not reach emergency dispatchers to get needed help for nearly two hours Tuesday morning. Four of the five dispatch centers in Boone, Kenton and Campbell counties experienced phone problems Tuesday morning which left the centers unable to receive calls. “I’ve been doing this almost 20 years and I’ve never seen anything like it,” said Steve Castor, Erlanger Police spokesman. “We’ve all experienced outages where one center or another has gone down for a variety of reason and is picked up by another center. I’ve never ever seen every dispatch center go down.”